Frequently asked questions regarding our online banking
How does photoTAN work, where can I download the My Portal app and what options does our online banking offer? You can find answers to these and many other questions on this page. We have summarized further information on the security instructions relating to online banking for you here.
Your portfolio in the app
Find out here how you can use your portfolio via the Mein Portal online banking app (German).
Your postbox in the app
Find out here how you can use your mailbox via the online banking app Mein Portal (German).
Blocking
Please report the loss, theft, misuse or other unauthorised use of Bethmann Bank Online services on your debit card as soon as you become aware of it.
For this purpose, our blocking hotline is available 24/7 on +49 69 2177-3232 .
Do you have any questions?
Your Portfolio
The Portfolio video shows you how you can find all the important information about your portfolio with just a few clicks (German).
Your Postbox
The Postbox video shows you how you can access your account documents and asset reports quickly and efficiently (German).