Videobanking
Video banking: in person at any time - wherever you are
The idea of the advisor being with the customer even though they are not in the same place has been around for a while. In a WhatsApp and Facetime world, it should be possible to bring the personal conversation with the advisor to a digital level. Long before the contact restrictions that came with the pandemic, it was clear to us that digital channels offered the opportunity not to replace our personal advice, but to support it, supplement it and bring it to the customer digitally.
Our video banking
It is therefore no surprise that our video banking is enjoying increasing popularity. Our customers appreciate being able to have a one-on-one conversation with their advisor from a distance, to go through documents together or discuss personal questions. Because sometimes a look says more than many words. You can clarify special questions easily and conveniently directly with our in-house specialists - they can be included in the conversation via video if necessary. The specialist does not have to be in our office either and is even easier for you to reach this way.
Convincingly simple
One of the reasons why our video banking has already convinced so many customers is because it is so easy to use: Just like any other meeting, we arrange an appointment with you and send you an invitation by email with the link to join the video conference. You can take part using your computer, tablet or smartphone. In just six steps, you are ready to discuss your questions with us via video. Video banking gives our customers a service that has so far only been offered by a few banks on the market. This also convinced independent testers in the “Best Local Bank” test. See for yourself how easy it is! Contact your advisor and make an appointment.

Six steps to your LIVE conversation.
- Arrange an appointment.
- We will send you an email with the link to the video conference.
- Are you participating in the conference via your computer? No need to install a special program.
- Are you attending the conference via your tablet or smartphone? Download and install the "Microsoft Teams" app. You can participate as a guest without having to create an account.
- Click on the link in the invitation at the agreed time.
- The video conference begins.
Useful information, questions and answers.
What is Microsoft Teams?
We use Microsoft Teams for Bethmann LIVE to ensure a secure connection and optimum video quality. You can use Microsoft Teams on your desktop, tablet or smartphone anytime, anywhere.
Do I need to install Microsoft Teams?
If you have already installed the software or app, the meeting will open automatically. If not, you can easily do so just before your LIVE appointment when entering the meeting details. Microsoft Teams can also be used on most computers without installing it.
Android Quick Start Guide (PDF, 272 KB) (German)
Apple Mobile Devices Quick Start Guide (PDF, 298 KB) (German)
Firefox Quick Start Guide (PDF, 139 KB) (German)
Google Chrome Quick Start Guide (PDF, 196 KB) (German)
Internet Explorer Quick Start Guide (PDF, 272 KB) (German)
Microsoft Edge Quick Start Guide (PDF, 204 KB) (German)
Safari Quick Start Guide (PDF, 158 KB) (German)
Video banking conditions (PDF, 139 KB) (German)
Your consultant will be happy to assist you!
Have you accidentally deleted the email with the link to the LIVE page? Please briefly get in touch with your consultant by phone or by email.
Did you not dial into your LIVE appointment as agreed? Your consultant will call you at the appointed time on the number you have given and start LIVE with you.
Online Banking
E-Signature

What can we do for you?
Do you have any questions or suggestions and would like to contact us? Please use our contact form.