Bethmann Bank, a brand of ABN AMRO Bank NV Frankfurt Branch

Mainzer Landstraße 1

60329 Frankfurt am Main

Postal address: PO Box 10 06 32

60006 Frankfurt am Main

Tel: 0049 69 2177 0


BANK CODE: 501 203 83



Chairman of the Supervisory Board

Fred Bos


Permanent Representatives

Hans Hanegraaf (Sprecher)

Agnes Brelik

Martin Eichstädt-Krug

Stefan Meine

Michael Pleske


Registered office of the company

Frankfurt am Main

Local Court of Frankfurt am Main,

HRB (Handelsregisterbuch, Commercial Register) 51359

VAT ID: DE 815191350


Registration number of insurance intermediaries (IHK Frankfurt am Main)



Supervisory authorities

Federal Financial Supervisory Authority

Graurheindorfer Straße 108

53117 Bonn

PO Box 13 08

53003 Bonn

Marie-Curie-Str. 24-28

60439 Frankfurt

PO Box 50 01 54

60391 Frankfurt

Europäische Zentralbank (European Central Bank)

PO Box 160319

60066 Frankfurt am Main

Responsible in the sense of Section 5 of the Telemedia Act:

Alexandra Vitt-Krauß


European Online Dispute Resolution Platform

The European Commission has established a European Online Dispute Resolution (ODR) platform at The ODR platform can be used by a consumer for the out-of-court settlement of a dispute arising from online contracts with a company established in the EU.


Ombudsman procedure

The Bank participates in the dispute resolution procedure of the consumer arbitration board "Private Banking Ombudsman” ( Under this procedure, the consumer has the option of submitting a dispute with the bank to the private banks' ombudsman. In the event that the subject matter of the dispute relates to a payment services contract (Section 675f of the German Civil Code), clients who are not consumers may also have recourse to the private banks' ombudsman. The “Procedural Decree for the Settlement of client Complaints in the German Banking Sector", sets forth further provisions and shall be made available upon request or can be downloaded from the Internet at The complaint must be submitted in text form (e.g. by letter, fax or email) to the Client Complaints Office at the Association of German Banks (Bundesverband deutscher Banken e. V.), PO Box 04 03 07, 10062 Berlin, Fax: (030) 1663-3169, email: